Nyela is dedicated to providing quality care and service. We love all feedback and understand you may have questions or concerns. Please do not hesitate to contact us at customer.nyelacollection@gmail.com

Please allow 24-48 hours for a response time and make sure to list your order number and full name on the order.

Due to COVID-19 shipping delays are unpredictable and out of our control, but we will make it our top priority to keep you updated and informed on any changes. 

Pre-Order:

All orders are custom made and one of a kind, so please allow up to 2-3 weeks to ship to guarantee perfection!

Return/Exchange Policy:

We don’t accept refunds or exchanges. All of our pieces are custom and body conscious, so once tried on it can not be resold.

Shipping:

Please allow 2-3 weeks for the shipping/arrival of pre-orders. Overall ship time depends on the option you select at check out. You can track your order with the tracking information provided in your shipment notifications email. 

We are not liable for any damages made by USPS delivery and we are not liable for any lost or stolen packages. 

If your tracking number shows your item was delivered but you did not receive it, please contact your carrier to file a claim.